Sheraton Cairo Hotel & Casino
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I would like to extend my sincere thanks for the warm hospitality and excellent service during my recent stay. Although there was an issue with the paint smell in my original room, I truly appreciate how promptly and professionally it was handled. A special thank you to Carol Ashraf for her kind assistance in arranging a room change and for the generous upgrade the following day—it made a big difference in my stay. I’d also like to express my gratitude to Front Desk Manager Mahmoud for his kind words and thoughtful gesture before my departure. I’m already looking forward to staying with you again on my next visit.
Fahad
أبريل 2025
The bed was exceptionally comfortable. The hotel was spotlessly clean throughout and the staff were helpful. There was a lot of choice on the breakfast buffet including various types of freshly cooked eggs.
Colleen
فبراير 2025
I would like to extend my sincere thanks for the warm hospitality and excellent service during my recent stay. Although there was an issue with the paint smell in my original room, I truly appreciate how promptly and professionally it was handled. A special thank you to Carol Ashraf for her kind assistance in arranging a room change and for the generous upgrade the following day—it made a big difference in my stay. I’d also like to express my gratitude to Front Desk Manager Mahmoud for his kind words and thoughtful gesture before my departure. I’m already looking forward to staying with you again on my next visit.
Fahad
أبريل 2025
The hotel met the expectations, but we had big apartment with nile view and access to the lounge. Cairo/Giza are very polluted which you can smell in the rooms, especially when the AC was off. Location was good, but for the most part you need a car to get anywhere anyways, so I don't think it makes such a big difference. Breakfast were very good, but no diversity, everyday the same things. In the winter you won't be able to use swimming pool since it is outside, the pool is small anyways, so it's rather to cool off in the hot days than to swim. The best part of the hotel was definitely the gym, one of the best ones I've seen in the hotels. Another good part for us was the limousine service, it wasn't overpriced, the car was always available, very good drivers, great service.
Daniel
يناير 2025
Our stay at the Sheraton Cairo Hotel & Casino was absolutely fantastic! The entire hotel staff was extremely friendly and accommodating. We especially loved the men who greeted us when we first entered and were always ready to assist with anything we needed. On our last night, we dined at the Middle Eastern restaurant (see food photos), and it was extremely good. We enjoyed our meal so much that the chef, Mohamed (I believe), came out to say hello and check on how we liked the food, which was a nice touch. The food was exceptional! Additionally, all our room service food was delicious and arrived quickly. The view from our room was beautiful, and the upgraded modern rooms were so nice and comfortable, with plenty of space. It was perfect for me traveling with my father, who is 68, as the room was large and ideal for our needs. The housekeeping service was very nice too. We always came back to a cleaned room, which was so nice after a long day, and they helped accommodate us with an iron swap because ours wasn't working properly. We also received a complimentary chocolate plate on our first night and fresh fruit baskets during the other days, which made our stay even more special. I also loved that there is a bank on-site, which was very convenient. Carol at guest services was so sweet and helped us by printing our boarding passes for Luxor. The customer service exceeded my expectations, and I can’t wait to return. Highly recommend this hotel!
Burgundy
يناير 2025
The hotel truly represents an international standard in every sense of the word. The European star rating system was well-reflected in the quality of services and facilities. The staff was fully fluent in English. Check-in The check-in process was clear and straightforward. The receptionist explained the entire payment procedure thoroughly, and we encountered no issues with charges. Breakfast The breakfast area offered a stunning view of the Nile, which was a highlight on its own. The breakfast included both continental options and a station for made-to-order dishes such as fresh scrambled eggs, shakshuka, and traditional Egyptian bread. The food and service were excellent. Fitness and Wellness Area We used the sauna, which was a great experience. It wasn’t crowded, and the staff was very helpful in setting up facilities like the steam room. Concierge We took advantage of the concierge services, and the staff answered all our questions. We also booked a tour through the hotel’s partner company. The guide spoke excellent English and had extensive knowledge, allowing him to provide detailed information about the attractions and answer all our questions. The tour was very enjoyable, and we highly recommend it.
Dominika
يناير 2025
Great, clean facilities. Exceptional service with very helpful staff. Top class attention to detail and customer service.
Umar
ديسمبر 2024
Spacious room with a breathtaking view from the balcony. Breakfast buffet was really nice with plenty of options. Friendly staff. Food quality for in room dining is fabulous.
Nix418
يناير 2025
Location, room and amenities, breakfast buffet were all very good. Loved our stay. Staff was helpful and they gave us a good room and kept us in the same room when we started the land portion of our cruise. They had very good security measures in place.
Farrah
أبريل 2023
Rooms were nice and clean, staff were all very good, breakfast was very nice. pool area was comfortable with good service. attached to the hotel was a littel shopping area with a bank, saloon, shop and others. i will go there again if I return to Cairo
Bu-salman
يوليو 2022
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